Returns

For all your customer service questions and returns please e-mail us at: [email protected]

Clearance Items

All clearance items are final sale.

Return Procedure

You should always try on shoes inside, on a clean or carpeted surface. If you are not fully satisfied with your order, we will accept returns of merchandise if unworn (in original condition) and in original manufacturer’s box or packaging. Returns must be shipped back to us within 30 days of order. Exchanges or refunds will be processed when the return is received. Refunds will be to the credit card used for the purchase. We cannot refund shipping charges.

Please return merchandise in a suitable shipping box to:

Sole Terra Shoes
c/o: Returns Dept.
865 Marina Bay Pkwy
Suite 42
Richmond, CA 94804