Returns

ONLINE STORE RETURN POLICY ONLY

FOR IN STORE PURCHASE RETURN POLICY

PLEASE CONTACT STORES DIRECTLY OR REFER TO YOUR RECEIPT 

You should always try on shoes inside, on a clean or carpeted surface. If you are not fully satisfied with your order, we will accept returns of merchandise if unworn (in original condition) and in original manufacturer’s box or packaging. Returns must be shipped back to us within 30 days of order. Exchanges or refunds will be processed when the return is received. Refunds will be to the credit card used for the purchase. We cannot refund shipping charges. Exchanges/ Returns that require shipping will be subject to a $10 label fee to cover re-shipment costs. 

Please return merchandise in a suitable shipping box to:

Sole Terra Shoes
865 Marina Bay Pkwy Suite 42
Richmond, CA 94804

If your return is sent to any address other than our main warehouse in Richmond, CA we will not be able to refund your order. Shipping return labels are available via our USPS account for a flat rate of $10 within the mainland USA. Please email orders@soleterrashoes.com to request a label.

Please specify reason for return, your name and contact information, copy of original receipt and what you would like us to do - exchange or refund.

You may also return the merchandise, with receipt, in person, to one of our store locations within 30 days of your order.